# Mytrya

> Mytrya is a one-person AI engineering practice run by Suraj Malla in Kathmandu. It builds AI support employees that handle support end to end, internal tools and data pipelines for small B2B software and service companies, on fixed-scope projects. Contact: malla.srj@mytrya.com.

Mytrya is run by Suraj Malla, an AI engineer in Kathmandu, Nepal (UTC+5:45). Taking new projects. First projects from $3,000; most projects $5,000 to $20,000, fixed price. Reply within one working day. Last rebuilt 2026-10-05.

## Services
- [AI support employees](https://mytrya.com/services/ai-support-agents): An AI support employee from Mytrya is a custom AI support agent that works as a member of your support team: it handles a case from the first message to closed, rather than answering and leaving the rest to you. It works wherever your customers already write to you: inside your helpdesk, in your live chat, and as a chat widget on your own website or inside your product. It triages what comes in, checks the customer's account and your dev tracker before it speaks, answers from your documentation, takes the actions the case needs in connected systems, files bugs, escalates to the right person with a written summary, follows up when the customer goes quiet, and closes the case. From $6,000.
- [Internal tools and dashboards](https://mytrya.com/services/internal-tools): An internal tool from Mytrya is a small web application, usually one page and one API route, that pulls data from a system your team already uses, computes the numbers your team asks for, and presents them without anyone running a report. From $3,000.
- [Data pipelines and workflow automation](https://mytrya.com/services/workflow-automation): Workflow automation from Mytrya means moving data between systems on a schedule or on an event, with the failure cases designed before the happy path. Code where the logic matters, n8n or Make where a visual workflow is genuinely simpler for your team to maintain. From $3,000.

## Case files
- [AI support employee](https://mytrya.com/work/support-agent-platform): An AI member of the support team that takes a case from first message to closed, across tickets, live chat and its own widget. Client work, In production.
- [NEPSE Copilot](https://mytrya.com/work/nepse-copilot): A multi-account investing copilot for the Nepal Stock Exchange that grades its own calls. Own product, Live · sign-in. Live at https://nepse.mytrya.com.
- [Support Intelligence](https://mytrya.com/work/support-intelligence): A morning read of a support desk for people who don't read tickets. Client work, In production.
- [offScript](https://mytrya.com/work/offscript): A rehearsal partner for actors: two speech engines, a directing room, and a cue engine that knows the line. Own product, Live. Live at https://offscript.mytrya.com.
- [Narrately](https://mytrya.com/work/narrately): Your own books read aloud, with the text in view, narrated on demand and kept for offline listening. Own product, Live · invite-only. Live at https://narrately.mytrya.com.
- [Community Signal](https://mytrya.com/work/community-signal): Two small internal tools that each replaced a weekly manual task. Client work, Internal.

## Notes
- [Why our support agent has no reply tool on chat](https://mytrya.com/notes/no-reply-tool-on-chat): On chat, the agent's final text is the message, so there is no reply tool to skip. A model that logged replies it never sent stopped once the tool went.
- [Measuring an AI support agent without asking anyone to rate it](https://mytrya.com/notes/measuring-ai-support-agent-without-ratings): Read the outcome from what people sent: as-is, edited or replaced. Judge quality apart, with a blind judge in alternating order; a person approves learnings.
- [Intercom Fin, Freshdesk Freddy, or a custom AI support agent: how to choose](https://mytrya.com/notes/intercom-fin-vs-freshdesk-freddy-vs-custom-ai-support-agent): Pick Fin or Freddy if your help centre answers most questions and no other system is involved. Go custom when a case needs action in billing, trackers or Slack.
- [Approval steps for AI agents that touch money](https://mytrya.com/notes/approval-steps-for-ai-agents-that-touch-money): Make money-moving actions requests a person approves, need a second admin to cancel, never act on silence, and take identifiers from context, not the model.

## Optional
- [Full text of every page](https://mytrya.com/llms-full.txt)
- [Build log](https://mytrya.com/log): changes shipped to Suraj Malla's own products, rebuilt daily
- [How a project runs](https://mytrya.com/process)
- [FAQ](https://mytrya.com/faq)
- [About Suraj Malla](https://mytrya.com/about)