Support Intelligence
Leadership at a software company wanted to know what customers were telling support without reading tickets. Support Intelligence reads the previous day's tickets every morning and says what keeps coming up and what it means for product, sales, marketing and operations.
The problem
Reading tickets is the only reliable way to hear what customers are saying, and nobody in leadership had the hours.
The existing reports counted tickets. They didn't say what the tickets were about.
What it does
- Reads yesterday's tickets each morning
- Names the issues that keep coming up
- Says what each one means for product, sales, marketing and operations
- Shows the counts and response times alongside
Where it stands
In daily use since 2025. It is internal to the client, so it isn't linked.